Technical Support
With 25 years of intensive cultivation in the specialty paper sector, TONLI relies on expert technical personnel and a mature service framework to provide end-to-end technical support for global clients, covering everything from raw material selection to finished paper production.
Should you encounter printing compatibility issues, process-related technical questions, or custom development demands, TONLI is always at your disposal.
Technical Support
With 25 years of intensive cultivation in the specialty paper sector, TONLI relies on expert technical personnel and a mature service framework to provide end-to-end technical support for global clients, covering everything from raw material selection to finished paper production.
Should you encounter printing compatibility issues, process-related technical questions, or custom development demands, TONLI is always at your disposal.
Why Do We Need Technical Support?
The suitability of the base paper properties directly determines the yield rate of the finished product; incorrect material selection will result in high waste and scrap. We provide full-process process integration and on-machine debugging guidance to help you match suitable paper and achieve worry-free production.
Specialty papers differ greatly from traditional coated art paper in surface properties. It is hard to fine-tune process parameters for UV printing, hot stamping, and lamination, which easily lead to color deviation and poor ink adhesion during mass production.
A wide array of specialty papers, including black card, colored cardboard, textured paper, and soft-touch paper, differ in grammage, craftsmanship, and application scenarios, making it difficult for buyers to select the optimal solution quickly.
Most regular suppliers fail to offer in-depth support on wet/dry dyeing, coating, and embossing, resulting in excessive time and cost spent during trial production.
Without efficient after-sales support and clear liability clauses for quality defects or delivery delays, buyers risk disrupted production schedules and damaged brand reputation.
Comprehensive Technical Support for Every Stage
We provide end-to-end technical services ranging from paper selection & sample delivery to mass-production printing adaptation and after-sales troubleshooting, resolving typical issues in paper conversion to lower your trial and production cost.
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Printing Technical Guidance
We offer professional recommendations on paper printing parameters to match full production processes, including UV printing, hot stamping, lamination, screen printing, spot UV, embossing & debossing, die-cutting, and laser engraving. Drawing on 25 years of specialty paper manufacturing experience, we assist clients in setting printing machine parameters and avert potential risks during mass production.
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Product Matching Guidance
We help customers solve compatibility issues arising from packaging and production. In line with clients’ product positioning (premium cosmetics, luxury items, alcohol & tobacco gift boxes, electronic products, etc.), budget, and craftsmanship demands, we recommend the most suitable paper types and grammages.
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Technical Consultation for Craftwork
We answer technical questions about wet/dry dyeing, coating techniques, textured embossing, and soft-touch coating, alongside customized professional solutions. Supported by a 34-member R&D team and 27 patented technologies, all technical advice is backed by verified technical data.
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Customized Technical Support
Exclusive technical guidance is provided for custom orders to guarantee compliance with personalized requirements. Customization covers color, texture, grammage and special physical property adjustments, with end-to-end technical tracking from sample making to full-scale mass production.
One-Stop After-Sales Service — From Training to Warranty
We provide regular training covering product expertise and processing technologies for long-term partnered clients. On-site technical support is available for printing factories and industrial purchasers. Technical manuals and tutorial videos are supplied to facilitate customers’ self-paced learning. 24-hour multilingual support available in English, Chinese and Japanese. Professional solutions delivered within 48 working hours. Multi-channel communication via exclusive service group, international phone and official mailbox. Expedited resupply, return or replacement for items with factory quality defects, with relevant losses borne by our side. We arrange returns or replacements per internal specifications for goods with inherent factory quality defects. We assume corresponding liabilities for any delivery delay caused by our fault. Long-term technical assistance is offered to help customers improve product application performance.Frequently Asked Questions
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Can you help us select suitable specialty paper based on our product category and budget before procurement?
Yes. With our product matching consulting service, we recommend optimal paper grades and grammage tailored to your product positioning, budget, and finishing process requirements.
2
Can we get online technical support when encountering troubles with paper dyeing, coating, embossing or soft-touch coating?
Technical consultation is available anytime. Our in-house R&D team of 34 specialists holds 27 proprietary patents, capable of delivering practical solutions for wet/dry dyeing, various coating and embossing processes.
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Do you provide full-cycle technical follow-up from sampling to mass production for custom paper with exclusive color, texture, grammage or special physical properties?
One-on-one full-process technical support is available. Customization covers customized color, texture, grammage, and special physical performance, with dedicated technical service throughout sampling, trial run, and bulk production.
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Could you arrange on-site engineers to troubleshoot production issues when our printing plant runs into mass production obstacles?
On-site technical service is accessible for printers and industrial packaging clients to resolve on-machine adaptation problems on-site.
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Can we still receive technical assistance to optimize paper selection after we’ve stocked and used your paper for a period?
Complimentary long-term technical support is provided to continue refining paper selection and packaging implementation.
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Does your technical capacity support feasible solutions for uncommon niche finishing challenges in the industry?
Backed by our patented technologies and full-time R&D team, viable executable solutions can be formulated for all types of craft difficulties with our established technical resources.
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Premium specialty paper solutions designed to enhance packaging quality, texture, and brand presentation.
A Professional Manufacturer Focused On High-End Specialty Paper
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Address: Tianhang Town, Xinying County, Yunfu City, Guangdong Province